Staff from Dignity's Client Service Centre receive their award at a ceremony held at the London Hilton Hotel
Client Service Centre placed in the top 3 call centres in the UK
The Client Service Centre in Sutton Coldfield are celebrating following their accreditation as one of the top 3 call centres in the UK for customer service.
This is the second year in succession that Dignity has achieved a top 5 spot but this year they have climbed two places. The Dignity Client Service Centre achieved a score of 91.78% against a Top 50 average of 86%.
The UK Top 50 Call Centres for Customer Service study is commissioned by Call Centre Focus magazine and modelled on The Sunday Times 100 Best Companies To Work For Programme. Over a period of 12 months a series of exercises were carried out to benchmark call centre experience in this country and was conducted by independent market research company GfK.
The Top 50 was compiled by mystery callers made up of differing gender, age groups and background and the service tested for timeliness, ease of use, reliability, staff knowledge and personalisation. Each organisation received over 400 calls at different times of day and on varying days of the week.
“I'm absolutely delighted that we've received this award,” said Sue Oakes, Head of Customer Services. “The Top 50 initiative provides us with a mechanism to understand what we are doing well and where we can further our improve our service."
"There is a good team spirit in the Client Service Centre. We continually share our knowledge, experiences and best practice to help maintain and improve the service we can all provide as individuals,” she added.
Simon Thorpe, programme director for Top 50 Call Centres for Customer Service, commented: “I would like to congratulate Dignity for their truly outstanding performance. We hope this initiative will inspire other call centres to improve their levels of customer service to reach the standards set by our Top 50 members.”
Other Stories
-
Ian Anderson wins 4th place in Aberdeen in Bloom Garden Competition 2017 At Dignity owned Aberdeen Funeral Directors, Funeral Director, Ian Anderson tends the floral displays at the funeral home on Causeway End, Aberdeen. He has recently won 4th place in Category 4 (other displays) at the Aberdeen in Bloom Garden Competition 2017.
-
JH Kenyon's Oldest Funeral Parlour Blessed and Dedicated for Renewed Service One of London's oldest surviving funeral parlours, the premises of Dignity-owned JH Kenyon, Malvern Road, Kilburn has recently been fully restored and refurbished.
-
12th Annual Hindu Memorial Service Since his employment with Dignity back in 2005, North West London Funeral Director, Ashwin Galoria has arranged a memorial service for the families within the Asian community who have entrusted their loved ones to Dignity
-
Mandy Kidd takes part in tandem parachute jump to raise money for East Anglian Children's Hospice On Friday 28th July, Funeral Service Arranger, Mandy Kidd from Dignity owned Gordon Barber Funeral Home in Norwich took part in a tandem jump in aid of East Anglian Children's Hospice.
-
Droitwich Spa Funeral Service holds Summer Cream Tea for Bereavement Support Group On Monday 31st July, Dignity owned Droitwich Spa Funeral Service held a Summer Cream Tea at the Parish Centre in Droitwich Spa for members of their Bereavement Support Group.
-
C S Bowyer sponsors Wiltshire Home Guard Event On Sunday 23rd July, Dignity owned C S Bowyer in Westbury sponsored the Wiltshire Home Guard Event which was held at Westbury Court Care Home.