The team at Philip Ford & Son receive their Customer Service and Care Award at the Stroud Life Awards
Dignity branch receives customer service award!
Philip Ford & Son of Stroud were delighted to win the Customer Service and Client Care category in the 2011l Stroud Life Business Awards.
The awards ceremony is hosted by Stroud Life, to recognise best business practice in Stroud and the surrounding area. The judging panel consisted of a group of highly acclaimed business professionals from across the area.
Business manager, Hilary Al Rasheed said, "It was a fantastic night, and we were delighted to win the Customer Service Award, as our profession is service driven. Last year we were runners up in this category by public vote, so it was wonderful to hear the name of Philip Ford announced as the winner this year. The staff at Philip Ford have worked really hard to improve service standards and this award gives recognition to their efforts and achievements."
"After submitting a written entry on our service standards and the ways in which we have tried to improve client service and care offered by the business, we were short-listed as a finalist by the judging panel," added Hilary. "All finalists were visited by a ’mystery shopper’ to confirm that the client service offered lived up to the claims we made."
Hilary was also a finalist in the ’Contribution to the Community’ award, for her work with Macmillan Cancer Support and also the local Rotary club, but was piped at the post by a local youth community project.
Other Stories
-
Funeral Director puts on his 'Blue Suede Shoes' for Marie Curie Funeral director, Fred Davies, based at Derek Moss Funeral Directors in Houghton le Spring, recently organised a charity concert where he showcased his Elvis tribute act.
-
Chislehurst funeral home redesigns garden Staff at Francis Chappell & Sons Funeral Directors in Chislehurst recently redesigned their garden area, creating an inviting and environmentally friendly space.
-
Handbags and Gladrags raise funds for local hospice James Scott and Thomas Marin Funeral Directors based in Edinburgh hosted a 'Handbags and Gladrags' event in May and raised over £400 for Eagle Lodge Care Home, run by the Salvation Army.
-
New crematorium & cemetery in Kent receives the green light On 10 December, Dignity received planning permission to develop a new crematorium and cemetery in Dartford, Kent.
-
Archbishop of York visits funeral home On Friday 22 January, Ernest Brigham Funeral Directors, Bridlington, were pleased to welcome His Grace, the Archbishop of York who was in the area as part of a pilgrimage of prayer, witness and blessing.
-
W G Rathbone opens its doors in Stratford upon Avon W G Rathbone Funeral Directors new premises on 34 Rother Street, Stratford upon Avon, was officially opened on Tuesday 1 December and the Chapel of Rest was blessed by Reverend Neville Beamer of Holy Trinity Church, Stratford upon Avon.